Consultative Assistance
	Accounting Training and Assistance
	The consultants can answer accounting questions and provide advice to help solve accounting problems. Additionally, the consultants can train employees about accounting. They use the STAR Program Accounting Track Modules.
	Asset-Liability Management
	A "What-If" software package is used by the consultants to assist credit unions in evaluating the impact of their pricing concepts in either a falling rate and/or rising rate environment.
	Board Reporting Package
	The consultants can help you set up the board reporting package.
	Budget Assistance
	The consultants assist credit unions with analytical and decision-based budgeting. The consultants assist credit unions in determining what their needs are in terms of asset growth, loan and investment activity, share growth, ROA (net income or bottom line) and credit union capitalization. Approximately four hours of management time is spent in actualizing the budget with consultants. Consultants utilize their own software to forecast.
	Business Plan Development
	The consultants can assist credit unions with the development of various levels of business plans. Evaluation of the credit union's planning needs will help the credit union and consultant arrive at the best possible type of plan to create. Small credit unions may need only a few goals and detailed action plans to accomplish those goals. The more sophisticated and progressive credit unions may want a strategic plan to help them take advantage of their competitive opportunities. Please click the link above for more information.
	Chapter Planning Assistance
	The consultants can facilitate chapter planning. They can also assist the credit union to secure speakers and or interact with the program committee to plan subject matter and programs that appeal to the members.
	Charter and Field of Membership Changes
	The consultants can provide credit unions with assistance and guidance when planning for charter and field-of-membership changes.
	Financial Impact Analysis/Building and Facilities Plan
	The consultants can assist with a five-year pro-forma balance sheet and income statement to analyze the impact of purchasing any type of fixed asset (building, equipment, etc.) as well as adding a branch office. This information can be used for almost any "What If" question regarding the credit union's plan.
	Handling Regulator/Examiners' Findings
	The consultants can help you plan for resolving regulator and examiner's findings. Because of their experience, the consultants understand what the examiners are expecting the credit union to accomplish. The consultants can provide advice about handling a resolution, customize sample policy, procedures and guidelines to meet the needs of the credit union and the requirements of the regulator.
	Relationship Assignments
	GCUA staff develops in-depth relationships with credit unions to help them with their tactical and strategic goals and to set expectations for coming years.
	Credit Union Study Groups
	The consultants have organized small credit union study groups in many areas of the state. The study groups are self-directed in choosing topics to discuss and learn about. The consultant aids in the selection of speakers and educational material to facilitate the discussions.
	Member Recruitment and Retention Program
	To help credit unions recruit and retain members, GCUA offers a survey program using the Net Promoter Score (NPS) as the baseline for tracking and validating progress. Credit unions can categorize surveyed members into three groups based on their willingness to recommend the credit union. This and other data provides meaningful insight into members' perceptions of the credit union. The survey is accompanied by consultation and support from GCUA.

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